PET CONCIERGE FOR DOMESTIC PETS BOARDING CO. L.L.C Privacy Policy

Introduction
This Privacy Policy outlines how PET CONCIERGE FOR DOMESTIC PETS BOARDING CO. L.L.C ("we", "our", "us") collects, uses, and protects the personal information you provide when using our website and services. We are committed to ensuring that your privacy is protected in accordance with the laws and regulations of Dubai. By using our website, you consent to the practices described in this policy.

Information Collection
We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes:

- Personal Information: Name, email address, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
- Transaction Information: When you conduct a transaction on our website, we collect personal information such as your name, address, and email address.
- Technical Information: Internet protocol (IP) address, login details, email address, password, computer and connection information, and purchase history.
- Session Information: Page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Purpose of Information Collection
We collect and use your Non-personal and Personal Information for the following purposes:

- To provide and operate our services.
- To offer ongoing customer assistance and technical support.
- To contact you with general or personalised service-related notices and promotional messages.
- To create aggregated statistical data to improve our services.
- To comply with applicable laws and regulations.

Data Storage
Our company is hosted on the Wix.com platform, which provides us with the online platform to sell our products and services. Your data may be stored through Wix.com’s data storage, databases, and general applications, which are secured by firewalls.

Payment Security
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. These standards help ensure the secure handling of credit card information by our store and its service providers.

Communication
We may contact you via email, telephone, text messages, and postal mail for various reasons, including:

- Notifications regarding your account.
- Troubleshooting issues with your account.
- Resolving disputes.
- Collecting fees or monies owed.
- Polling your opinions through surveys or questionnaires.
- Sending updates about our company.
- Enforcing our User Agreement, applicable national laws, and any agreement we may have with you.

Cookies and Tracking Tools
Our website uses cookies and other tracking technologies (e.g., flash cookies, web beacons) to gather personal information for the purposes mentioned above. These tools help us improve your experience on our website.

Third-Party Services
Third-party services, such as Google Analytics or other applications offered through the Wix App Market, may place cookies or use other tracking technologies. These third-party services have their own policies regarding how they collect and store information. Such practices are not covered by this Privacy Policy.

Opt-Out and Data Access
If you wish to stop us from processing your data, please contact us at info@petconcierge.ae. You may also contact us to access, correct, amend, or delete any personal information we hold about you.